Policies

At Tuft A Rug, we believe in giving an exceptional experience to our clients. Our meticulously curated policies are designed to prioritize your comfort, ensure your safety, and enhance your enjoyment every step of the way.

Explore Our Guidelines

Refund Policy Tufting Workshop Stations

ALL SALES FINAL- If, for some reason, you can’t make your original scheduled time and would like to reschedule for another date, email contact.tuftarug@gmail.com with a 72-hour notice of the original time.

Late Policy

We reserve the right to cancel any bookings when participants are 15 minutes or more late. We do this as it may delay the time needed for others. Reschedule your booking with “contact.tuftarug@gmail.com.” (Please Note: We do not reschedule appointments to Saturday or Sunday.)

Group Workshops

ALL SALES FINAL- If for some reason you can’t make your original scheduled time and would like to reschedule for another date, email contact.tuftarug@gmail.com with a 7-day notice of the original time.

Attend Live or Watch Later

Curabitur non nulla sit amet nisl tempus convallis quis ac lectus. Nulla porttitor accumsan tincidunt. Mauris blandit aliquet elit, eget tincidunt nibh pulvinar a. Vivamus magna justo, lacinia eget consectetur sed, convallis at tellus. Nulla porttitor accumsan tincidunt.

All other Items/Materials

We can only issue refunds for items that are unused and in their original condition within 15 days of the initial purchase. We are happy to exchange any unused item within 15 days of initial purchase if the products are damaged.

We reserve the right to refuse an exchange or refund of Tufting machines returned within 15 days if it is found to be tampered with or adjusted in any way.

Email contact.tuftarug@gmail.com to initiate your return

Customers are responsible for all shipping fees associated with the return unless the return is due to fault on our part.

Have Questions? We’re Here to Help

If you need further information or have any inquiries, don’t hesitate to reach out. Our team is dedicated to providing you with the support you need.

Address

2368 Fox Valley Dr. Aurora, IL 60504

Email

Phone

(815)-992-0676

Hours of Operation:

Mon-Thur: 10am-8pm
Friday, Saturday: 10am- 9pm
Sunday- 11am- 6pm

Contact us

Contact Us